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Privacy & Cookie Policies
Privacy Policy
Integrated Consumer Solution, the owning company of the software solution of Orderme Pro (“Integrated Consumer Solution”, “IC Solution”, “Orderme Pro“, “we”, “us”, or “our”) takes your privacy very seriously. Any personal data collected is highly protected and treated in an ethical, accurate, and private way. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you how we will use your personal data, who it might be shared with, and what your rights are.
This Privacy Policy applies to information we collect about visitors to our Site (“Site“), and people who do business with us or register for our services (in each case, “you“). Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used in accordance with this Privacy Policy.
Integrated Consumer Solution provides a complete gift voucher solution called “Orderme Pro” for hotels, Restaurants and Bars, Spas, Retail and department Stores, Tour Operators, Beauty Salons, and Golf Courses. We ensure that
Data Collection
Information We Collect Directly From You. Where you contact us directly or we provide a service to you, we will collect certain information from you including:
- Your name*
- Your email address*
- Recipient Name
- Recipient Email
- Other information relevant to customer surveys and/or offers and/or promotions
We collect information about you automatically through your use of our Site or services. We automatically collect information, such as, the following about your use of our Site or services through cookies and other technologies: domain name; browser type; device ID; operating system type; device name and model; pages or screens you view; links you click; IP address; when and the length of time you visit or use our services; and the referring URL, or the webpage that led you to our Site. For the exhaustive list of the cookies we use, please below which sets out our cookies policy and a list of the cookies we collect.
Orderme Pro provides a complete gift voucher solution and Spa Appointment for The Westin Cairo Golf Resort & Spa, Katameya Dunes. Orderme Pro will process your personal data in order to provide the requested services to you which includes; processing voucher orders, processing payments, fulfilling voucher orders, and providing customer support. We will hold your data on behalf of The Westin Cairo Golf Resort & Spa, Katameya Dunes during the duration of the services provided and as long as necessary. The Westin Cairo Golf Resort & Spa, Katameya Dunes will have access to your personal data for hotel marketing purposes as per your agreement. For further information on The Westin Cairo Golf Resort & Spa, Katameya Dunes policy please see: Privacy Notice.
3rd Parties
Orderme Pro works closely with the Secure Payment Gateway Provider Kashier Payment Solutions as 3rd party partner to complete the payment purpose on behalf of The Westin Cairo Golf Resort & Spa, Katameya Dunes, and Google Analytics for performance purposes. Both these 3rd party partners have relevant security processes in place to guarantee the safety of your data, in all this data will not be used for any other purposes.
Security
Orderme Pro are committed to ensuring the security of all data we hold and has relevant technological and managerial processes in place to secure your personal data.
Information we might hold about you
We may use the following information for the purposes set out in this privacy policy:
Contact details – we will hold contact information you provide to us when you create an account, sign up to a mailing lists etc.
Payment and billing information – we will hold payment and billing information you provide to us when you make a purchase of any of our goods or services.
Information from your use of our websites, apps and Wi-Fi – when you use our websites, we will collect information from our web servers’ logs, such as your IP address. We might also look at what site you came from, which of our websites you use and what you use our websites for. We use that information to analyze activity on our websites. If you use any of our apps or our Wi-Fi, we may collect your GPS location or your device’s unique identifier. We might also collect details of what type of device or operating system you are using and we might look at how often you use the app or Wi-Fi and where you were when you downloaded or used it.
Email activity – we may collect information relating to how you respond to our emails and whether you open them and click the links.
Interests and preferences – we may collect information about events you purchase tickets for, mailing or priority lists you sign up to, information. For example, if you buy tickets to a certain event/exhibition and lots of people who went to that exhibition also bought tickets for a different event taking place near you, we might send you information about that event.
How we might you use your information
We may use the information we hold about you in the following ways:
To optimize your website viewing – ensuring that content from our websites is presented in the most effective manner for you and for your computer, mobile or other device.
To provide you with a more personalized experience – looking at the information we hold about you and your interests to create a more tailored experience. We may do this by providing you with information about other products or services we offer that are similar to those that you have already purchased or enquired about. For example, we may make event recommendations or tell you about relevant events in your area.
To improve our offering – monitoring and analyzing the information we hold about you and our other customers in order to make informed decisions about our products, services, websites and advertising.
To administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and as part of our efforts to keep our websites safe and secure.
To allow you to participate in interactive features of our services, when you choose to do so.
To notify you about changes to our services.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of our websites about products or services that may interest you or them.
Where we store your personal data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
How long do we keep your personal data?
We will retain your personal data for as long as is reasonably necessary for the purposes listed in this notice. In particular, we will keep data for as long as it takes to respond to a query.
Where we are required to do so to meet legal, regulatory, tax or accounting requirements, we will retain your personal data for longer periods of time, but only where permitted to do so, including so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings. We maintain a data retention policy which we apply to records in our care. Where your personal data is no longer required and we do not have a legal basis to retain it, we will ensure it is either securely deleted or stored in a way such that it is anonymized and the personal data is no longer used by the business.
Your Rights
Under the GDPR, you have a number of rights with regard to your personal data.
Access. You can ask us to: confirm whether we are processing your personal data; give you a copy of that data; and provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out any profiling, to the extent that such information has not already been provided to you in this Policy.
Rectification. You can ask us to rectify inaccurate Information. We may seek to verify the accuracy of the data before rectifying it.
Erasure. You can ask us to erase your personal data, but only where: it is no longer needed for the purposes for which it was collected; you have withdrawn your consent (where the data processing was based on consent); following a successful right to object (see ‘Objection’ below); it has been processed unlawfully; or to comply with a legal obligation to which we are subject. We are not required to comply with your request to erase your personal data if the processing of your personal data is necessary: for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims. There are certain other circumstances in which we are not required to comply with your erasure request, although these two are the most likely circumstances in which we would deny that request.
Restriction. You can ask us to restrict (i.e. keep but not use) your personal data, but only where: its accuracy is contested (see ‘Rectification’ above), to allow us to verify its accuracy; the processing is unlawful, but you do not want it erased; it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; you have exercised the right to object, and verification of overriding grounds is pending. We can continue to use your personal data following a request for restriction, where: we have your consent; to establish, exercise or defend legal claims; or to protect the rights of another natural or legal person.
Objection. You can object to any processing of your personal data which has our ‘legitimate interests’ as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. Once you have objected, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Portability. You can ask us to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it ‘ported’ directly to another Data Controller, but only where our processing is based on your consent and the processing is carried out by automated means.
Withdrawal of Consent. You can withdraw your consent in respect of any processing of personal data which is based upon a consent that you have previously provided. You can withdraw your consent by contacting us using the details provided below or using the unsubscribe links in the emails.
If you wish to exercise any of these rights you can do so by sending an email to [email protected] . Please note the following if you do wish to exercise these rights:
Identity. We take the confidentiality of all records containing personal data seriously and reserve the right to ask you for proof of your identity if you make a request.
Fees. We will not ask for a fee to exercise any of your rights in relation to your personal data, unless your request for access to information is unfounded, repetitive, or excessive, in which case we will charge a reasonable amount in the circumstances.
Timescales. We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month. We might ask you if you can help by telling us what exactly you want to receive or are concerned about. This will help us to action your request more quickly.
Exemptions. Local laws provide for additional exemptions, in particular to the right of access, whereby personal data can be withheld from you in certain circumstances, for example where it is subject to legal privilege.
Overseas Transfers
Our data is stored and hosted in servers within the European Union.
Links to other Sites
Our Site may contain links to other sites of interest (for example where you select a payment gateway e.g., Freedompay, MyFatoorah, Kashier, Payfort or Stripe PayPal, or others). However, once you have used these links to leave our site, you should note that we do not have any control over that other Site and we do not control or have any access to the data that you provide in connection with those payment gateways). Therefore, we are not responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution when visiting other Sites. This Privacy Policy only applies to this Site so when you access links to other Sites you should read their own privacy policies.
Changes to Privacy Policy
We keep our Privacy Policy under regular review, so please be sure to check back periodically. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it at all times. If we make any changes to this Privacy Policy that materially affect our practices with regard to the personal information, we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site. This Privacy Policy was last updated in May 2019.
How to contact us
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us at [email protected].
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Cookie Policy
Introduction
By using this Orderme Pro site, you are agreeing to the terms and conditions of our Cookie Policy (below) and our Privacy Policy.
Please make sure that you read this so you are aware of how we are using your information. We regularly review and update this policy. If this policy is updated, this will be reflected in the information below. The latest update was registered on 17/05/2019.
What are cookies?
A cookie is a small file which stores text-based data about a user’s visit to a website; it is accessed by the website each time that a user re-visits it. These files are stored on your computer or mobile/tablet devices (session cookies) or on the hard drive of these devices (persistent cookies).
A cookie is created on these devices each time you visit a website that uses cookies. They are often necessary to ensure a good user experience by, for instance, providing relevant information about a user’s experience and interests. Cookies on any website tend to be required for basic use e.g., login data and analytics or on a more complex basis.
For further details about cookies, how they are used and how they can be deleted or disabled, you can visit
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
A fuller explanation of the cookies we use has been supplied below.
How do we use them?
Our website uses cookies to distinguish you from other users and to provide improved functionality when you are browsing. They are also necessary to the functionality of our checkout process.
Unless you have adjusted your browser settings to disallow cookies, our systems will issue cookies where necessary. If you have switched off your cookies, please be aware that some of the functionality of the website, including the checkout, may not work as seamlessly as you may expect.
The cookies that we use only collect anonymous information, however, not all the cookies on our sites are set by us. Please see the section below on third party cookies.
What cookies do we use?
The cookies on our website are generally functional and analytical cookies. Analytical cookies allow us to track and recognize visitors browsing the website, and to see what they are interested in.
This data is classified as anonymous demographic data. Functional cookies, on the other hand, relate to the functionality of our websites and allow us to improve the service we offer you online.
Below are listed the cookies that we may use on this website:
Cookie | Duration | Description |
_GRECAPTCHA | 5 months 27 days | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
cky-consent | 6 months | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
recently_viewed | Session | Set by the website to store performed actions on the website |
logged_in_xxx | Session | This cookie enables the interface to recognize you as a logged-in user and determine which account and preferences to use for various features. |
settings-1, | 1 year | This cookie facilitates customizing your view of the admin interface and the main site interface. The number UID is the individual user ID from the user database table. |
Cookie | Duration | Description |
_ga | 1 year 1 month 4 days | The _ga cookie, installed by Google Analytics, calculates visitor, session, campaign data, and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
_gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
_gat | 1 minute | This cookie is installed by Google Universal Analytics to restrain the request rate and thus limit the collection of data on high-traffic sites. |
_gcl_au | 3 months | Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. |
_ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
Cookie | Duration | Description |
_fbp | 3 months | Facebook sets this cookie to display advertisements when the user is either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
fr | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behavior across the web, on sites that have Facebook pixel or Facebook social plugins. |
Where can I find more information, and how do I turn cookies off or delete cookies?
Most cookies can be blocked by activating a setting in your browser which allows you to opt in/out of some or all cookies. It is worth noting, however, that if you choose to block all cookies, you may not be able to access parts of our website and may therefore have a disrupted experience when trying to access certain pages.
To delete cookies from your mobile phone, you may need to refer to your handset manual.